Privacy Policy

Effective date: August 28, 2026

This Privacy Policy explains how Serlino Lab ("Serlino Lab," "we," "us," or "our") handles personal information when you visit this website, submit an order, contact us, or otherwise interact with our services.

1. Information we collect

Information you provide. We may collect your name, email address, phone number, shipping and billing information, order details, messages, customer-service history, preferences, and any other information you choose to provide. You do not need to create an account to place an order.

Information collected automatically. Our server may receive your IP address, browser and device type, operating system, referring page, requested pages, timestamps, and essential session or security identifiers. We currently use essential cookies needed for the cart, checkout, security, and site operation.

Information from others. If payment, delivery, analytics, fraud-prevention, or other service providers are enabled, they may provide us with transaction status, delivery events, or related service information. We do not intend to receive full payment-card numbers through this website.

2. How and why we use information

• To provide the site, maintain a guest cart, process and fulfill orders, arrange payment, provide support, and communicate service messages.
• To verify requests, protect customers and the site, prevent fraud and abuse, debug errors, and preserve security.
• To maintain business, tax, warranty, compliance, and transaction records.
• With your choice, to send brand or product updates. You may opt out at any time.
• To improve our products, services, accessibility, and customer experience using aggregated or appropriately limited information.

Where applicable, our legal bases may include performing a contract or taking steps you request before a contract, our legitimate interests in operating and securing the store, compliance with legal obligations, and consent where required.

3. How we disclose information

We may disclose information to service providers that support hosting, payment, shipping, communications, professional advice, security, and store operations; to authorities or other parties where reasonably necessary to comply with law, protect rights and safety, or address fraud; and in connection with a merger, financing, reorganization, or sale of all or part of a business. These recipients receive information only for relevant purposes and subject to appropriate obligations.

We do not sell personal information for money. We do not use or disclose sensitive personal information to infer characteristics about you. If future advertising practices are considered "selling," "sharing," or targeted advertising under applicable law, we will provide the required notices and choices before using them.

4. Cookies and privacy signals

Essential cookies and local session technologies keep your cart, protect forms, and maintain site security. Because these are necessary, they cannot be switched off through a preference tool. We will update our Cookie Policy and provide consent controls before introducing non-essential cookies where consent is required. We honor legally required opt-out signals, including Global Privacy Control, for processing to which those signals apply.

5. Retention

We keep personal information only as long as reasonably necessary for the purposes described above, including order fulfillment, customer support, security, accounting, tax, dispute, and legal requirements. Retention depends on the record type, relationship, legal obligations, and the need to establish or defend claims. We then delete, anonymize, or securely isolate the information as appropriate.

6. International transfers

Our systems and providers may process information in countries other than yours. Where required, we use recognized safeguards for cross-border transfers, such as adequacy decisions or contractual protections, while recognizing that laws may differ by location.

7. Your rights and choices

Depending on where you live, you may have rights to access, know, correct, delete, restrict, object to or opt out of certain processing, receive a portable copy, withdraw consent, limit certain uses of sensitive information, and not receive discriminatory treatment for exercising privacy rights. You may also appeal a decision or complain to your local data-protection authority.

Submit a request through our Contact page and state "Privacy Request" in the subject. We may need to verify your identity and authority before acting. An authorized agent may submit a request where permitted, but we may request proof of authority and direct identity verification. Some information may be retained or excluded where law permits.

8. Children

This site is not directed to children under 13, or a higher minimum age where local law requires. We do not knowingly collect personal information from children. Contact us if you believe a child provided personal information so we can review and delete it as appropriate.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Do not send payment-card numbers, passwords, or other highly sensitive information through the contact form.

10. Third-party links

External sites and services operate under their own policies. We are not responsible for their privacy, security, or content.

11. Changes and contact

We may update this policy to reflect operational, legal, or regulatory changes. The effective date above indicates the latest revision. Contact us through the Contact page for questions or requests. Published business contact details, when configured, also appear in the site footer or business-details panel.