Returns & Refunds Policy

Effective date: August 28, 2026

30-day return window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, unopened, in its original sealed packaging, and in resalable condition, with proof of purchase. Mandatory cancellation or return rights in your location continue to apply.

Personal-care and hygiene exception

For health and hygiene reasons, opened, unsealed, used, or materially altered cosmetics and personal-care products generally cannot be returned for change of mind, except where they are defective, damaged, misdescribed, or applicable law requires a remedy.

Start a return before sending anything

1. Use the Contact page and select a subject that includes "Return" and your order reference.
2. Tell us the reason and whether the product is sealed. Include photos for damage, defects, or incorrect items.
3. Wait for return authorization and the correct return address. Returns sent without authorization or to an unpublished address may be delayed or refused where permitted.

Damaged, defective, or incorrect products

Inspect the parcel promptly. Contact us as soon as possible, preferably within 7 days, for transit damage or an incorrect item. Keep the item and packaging while we review the claim. If confirmed, we will provide an appropriate replacement, refund, or other legally required remedy and will cover reasonable return costs where applicable.

Non-returnable items

Unless required by law, we cannot accept opened or used personal-care products, gift cards, final-sale items clearly marked before purchase, or items damaged after delivery through misuse, improper storage, or failure to follow directions.

Return shipping

For eligible change-of-mind returns, you are responsible for return shipping and safe packaging unless we agree otherwise or law requires us to pay. Original shipping charges are not refundable except where required by law or where the return results from our error. Use a trackable service; we are not responsible for a return until received.

Refund review and timing

We will inspect the return and tell you whether it is approved. Approved refunds are sent to the original payment method where possible, normally within 10 business days after approval. Financial institutions may take additional time. Contact us if more than 15 business days have passed since approval.

Exchanges and cancellations

The fastest exchange method may be to return the eligible item and place a new order after approval. Contact us immediately to request cancellation. We cannot guarantee cancellation after payment or fulfillment begins, but any applicable statutory cancellation rights remain available.

Consumer rights

This policy adds to, and does not replace or restrict, non-waivable rights or remedies under applicable consumer law.